Telecom Operations Platform
Sole frontend engineer on a live enterprise system — IVR routing, conferencing, dashboards, and more.
60% faster rendering · <300ms latency
4k–12k node datasets in live production
Selected Work
Sole frontend engineer on a live enterprise system — IVR routing, conferencing, dashboards, and more.
60% faster rendering · <300ms latency
4k–12k node datasets in live production

Real phone. Real AI. Books appointments through natural conversation — streams live to a doctor dashboard.

The library had everything. Users couldn't find any of it. Research-led IA restructuring — 2 nav categories → 6.
What I Build
Reduced interaction latency from 700ms → 250ms on 12k+ node production systems.
Used real user research — card sorting (13), tree testing (32), usability sessions — to improve product flows.
Owned features from UX → frontend → iteration in production startup environments. No handoff layer.